Shipping, warranty and returns
Everything you need to know before placing an order — including the awkward parts about lithium batteries and customs. If something here is unclear, ask us and we will answer in plain language.
How your order moves
Orders ship from Hong Kong. Availability and dispatch timing are confirmed in your quotation. Which route we use depends on size, value, battery content and destination.
| Express courier | Small items, spares, up to 3–4 packs. 3–7 working days to most countries. Ground-only for batteries in several destinations. |
|---|---|
| Air freight | Aircraft and larger orders where battery rules allow. 5–10 days door to airport or door to door. |
| Sea freight | Bulk lots, agri platforms, large battery volumes. 18–40 days depending on port. |
| Handover | EXW, FOB, CIF or DDP. We will tell you which is realistic for your country rather than promising DDP everywhere. |
Dispatch checklist
- For used drones, we send you a testing video before dispatch.
- Batteries discharged to the regulated state of charge for transport.
- UN38.3 summary, MSDS and Class 9 labelling applied.
- Commercial invoice, packing list and certificate of origin prepared.
- Photos of the packed crate sent to you before it leaves.
- Tracking details sent the same day it is handed to the forwarder.
Import duties and VAT are the buyer's responsibility unless you have agreed DDP terms with us in writing. We declare accurate values — we do not under-declare to reduce your import bill, because it invalidates your insurance.
Lithium batteries are restricted goods
This is the single most common reason a drone purchase goes wrong. Here is what actually happens when you buy a battery from us.
Class 9 dangerous goods
Lithium batteries ship as UN3480. They cannot travel on passenger aircraft as loose cells and are restricted in many air cargo lanes. We route them ground or by sea where required.
Documentation we supply
UN38.3 test summary, MSDS sheet, Class 9 labelling and, on request, a state-of-charge declaration. Your forwarder will ask for these — we already have them.
Realistic transit times
A few packs to Europe usually move by ground courier in 7–12 days. A pallet of packs will go by sea, 25–40 days. We quote the compliant option, not the fastest-sounding one.
Aircraft with batteries
A drone with packs installed is treated differently from loose packs. We ship aircraft with packs removed and packed according to IATA requirements.
What is covered, and for how long
We are an independent reseller, not an authorized DJI dealer. New-aircraft manufacturer warranty is not an unconditional promise of DJI coverage.
Warranty covers functional failure under normal use. It does not cover crash damage, water ingress, unauthorised repairs or wear items such as propellers.
| Category | Grade | Period |
|---|---|---|
| Used aircraft | Pre-owned | 30-day seller warranty |
| New aircraft, including DJI Matrice 400 | Brand New | Manufacturer warranty, subject to manufacturer approval, proof of purchase and regional service policy. Eligibility, duration and service region must be confirmed before payment. |
| Batteries and accessories | By listing | Confirmed in the written quotation before payment |
Message us with your order number, a short description and a video of the fault. We respond with a diagnosis and a remedy within one business day.
Repair, replacement part, replacement unit, or refund — whichever is fastest for you. For overseas buyers we usually ship the part rather than requesting a return.
Crash damage, water ingress, cell modification, third-party firmware, or repair by an unauthorised workshop. Tamper seals are applied to battery BMS housings.
If it is not what we said it was
Contact us with your order details and photos or video if there is a problem. Return arrangements and any transport costs must be agreed in writing before returning an item.
Reporting a problem — what to send
- Order number and SKU.
- Photos of the packaging before opening, if the crate is damaged.
- A 20–30 second video showing the fault.
- A photo of the unit serial and, for batteries, the cycle count screen.
Keep the packaging until you have tested the unit. Reporting damage after disposal makes it much harder for us to claim from the carrier — and that costs both of us.
Payment terms
Payment method and payment timing are confirmed in the written quotation before you place an order.
Frequently asked questions
Terms, privacy and trademarks
Short versions in plain English. The full documents are available on request before you order.
Terms of sale
Condition grades, warranty periods and returns as described on this page form part of the contract of sale. Prices are quoted per batch and are valid for 14 days unless stated otherwise. Title passes on full payment; risk passes according to the agreed Incoterm. Governing law is the law of the People's Republic of China; disputes may be resolved by negotiation, then by arbitration.
Privacy
We collect only what we need to answer your enquiry and fulfil your order: name, company, email, phone, country and the content of your message. We do not sell data, we do not run advertising trackers on this site, and enquiry records are kept for as long as the commercial relationship requires. You can ask us to delete your records at any time by email.
Trademarks & affiliation
DJI, Autel, Tattu, Unitree and other brand names referenced on this site are trademarks of their respective owners. We are an independent reseller of pre-owned, surplus and new goods. We are not affiliated with, endorsed by, sponsored by, or an authorised dealer of those manufacturers unless a listing explicitly states otherwise. Product names are used solely to describe the goods offered.
Ask before you buy — we would rather answer than refund
Send us the listing you are looking at plus your destination country, and we will tell you exactly what to expect: condition, battery data, shipping route and realistic delivery window.